Wine Club Terms and Conditions


As a member, you agree to all terms and conditions of membership. By becoming a member, you verify that you or the recipient of the club is at least 21 years of age. Due to system constraints, we are only able to have one name and one corresponding email on the membership; benefits are non-transferable.

Notifications
You will receive an email the 2 weeks prior to each club shipment noting important dates and details of your shipment. It is your responsibility as the member to notify Tildio Winery of any changes to credit card or billing/shipping address one weeks prior to the billing. Unfortunately, we are unable to make any changes after billing.

Billing
The club releases will be charged to the credit card on file four times a year(Fall, Winter, Spring, Summer). It is your obligation to update your credit card information online or by phone (509-687-8463) prior to the billing date. In addition any address changes must be made in writing to club@tildio.com or phone at least 5 days prior to this billing. Tildio Winery is not responsible for shipping charges incurred due to misdirected or returned shipments or changes made after the deadline. If a club shipment is returned for an incorrect address or three failed delivery attempts you will be responsible for the additional cost of reshipping or a restocking fee of $25.

Club wine purchases, tax and shipping are non-refundable once they have been processed. Costs may change without notice.

Shipping
We have negotiated the lowest shipping costs available and are pleased to pass the savings on to our members. Flat rate shipping charges for all club are available for the contiguous United States. Due to federal law requiring all wine shipments to be signed for by a person at least 21 years of age, a daytime delivery address, preferably a business address, is requested. Shipments are handled by FedEx and cannot be delivered to PO, FPO, APO or IPO boxes. Returned or refused shipments will incur additional fees.

Winery Pick Up
Due to space constraints at the tasting room, picking up your club release is available on a limited basis and to a limited number of members.

Will call members are required to pick up their club wines within 120 days of billing. If you are unable to pick up in that time frame you must call 509-687-8463 or email club@tildio.com to make other arrangements prior to the 120 day requirement. If a club release is not picked up within the 120 day period, and no prior arrangements have been made, Tildio Winery will not guarantee that vintage of wine will be available and we will substitute appropriate wines.

Substitutions
We understand that you may prefer certain wines over others; however we encourage you to try the winemaker’s selections as they reflect the high quality and house style you expect from Tildio, and are generally of limited production. If you have any questions regarding the selected wines in your shipment please contact the wine club team prior to the billing date.

Holds and Cancellations
You may place your membership “on hold” for one shipment per calendar year with a written notice to club@tildio.com least 5 days prior to a club month. Please note that a hold on your membership also suspends all club benefits.

Requests to cancel your membership can be made after you have received two club shipments and with a 14 day cancellation notice to club@tildio.com or call to 509-687-8463. If the 14 day cancellation period occurs during a scheduled club, that shipment will be processed and shipped as your final. All wine purchases, tax and shipping are non-refundable after processing and early cancellations may result in a $50 cancellation fee.

Sharing Your Club Benefits
Due to system constraints we are only able to have one name and one corresponding email on the membership. Benefits are not transferable outside of the member’s household.

Referral Program
Our members are our best advocates and we encourage them to refer their friends as members. With each new membership that has a current member’s name as the referrer, the current member will earn a $25 credit towards a Tildio bottle purchase. Once the wine club team reviews the new member’s application, a code will be emailed to the referring member to use in our online store, over the phone or in the tasting room. If the referring member is present in the tasting room when the new member signs up, the credit may be used immediately. The $25 credit is a one-time use credit only for purchase of bottles of wine (not valid for glasses/flights/shipping/club shipments). If the full $25 is not used on one purchase any remaining credit amount will be forfeited. Referrals cannot be for multiple people in the same household. To receive the credit the current member (the one who is referring someone else) must be in good standing and have taken at least one club release. This program is subject to change without notice.

 

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